SHIPPING COSTS

The shipping cost is € 5.50 on the Iberian Peninsula and the Balearic Islands. Purchases over € 80, free shipping (Free shipping will NOT be cumulative with other discounts).

The shipping cost is € 19 in the Canary Islands, Ceuta and Melilla (airway). There will be no free shipping in any case.

The shipping cost to other countries of the EU or other continents should be consulted through our email info@elbebezen.com. Have an account that may be subject to the expenses that accrue from DUA or expenses of hospitalization. There will be no free shipping in any case.

DELIVERY

Once the purchase is made, the order preparation time is usually between 5 and 10 working days.

Once sent, the courier will take you home 24h-48h (Saturdays, Sundays and holidays not included) for the peninsula and the Balearic Islands.

For the Canary Islands, Ceuta and Melilla, EU countries or other continents shipments may suffer delays and the transit time may reach 30 days.

The delivery times indicated are indicative and are usually met, but, being a service offered by third parties, it is not the sole responsibility of El Bebé Zen. Its delay does not imply the cancellation of the order or any compensation by El Bebé Zen.

EXCHANGES

1. If you need to change the size or want another model, you have 15 business days to notify it by email. Write to returns@elbebezen.com Tell us the new size or model

2. Send the garment as you received it. The product must be in perfect condition with labeling, packaging and original parts.

    
Once we receive the return order, we will send you the new size or model. The costs of the new shipment will be borne by the customer.

* It is not an automatic process, so validation can take up to 10 days.

RETURNS

1. If you are not completely satisfied with your purchase and need to return it, you have 15 business days to notify it by email. Write to returns@elbebezen.com

2. Send the garment as you received it. The product must be in perfect condition with labeling, packaging and original parts.

    
Once we receive the return order, we will refund the money minus the shipping costs for the same payment system that you used.

* It is not an automatic process, so validation can take up to 10 days.


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